Refund policy

Last updated: September 1, 2026

RETURNS + STORE CREDIT

Montgomerie Gray is a small boutique with limited quantities. Eligible returns receive store credit only. We do not issue refunds to the original payment method. Original shipping charges are non-refundable.

Return Window

Contact us within 14 days of the ship date for online orders or within 14 days of purchase for eligible in-person purchases at The Franklin Shops.

Return Eligibility

Items must be new, unworn, unwashed, free of odors, makeup, deodorant, pet hair or damage, with original tags attached and proof of purchase.

Final Sale

The following items are final sale and are not eligible for returns or store credit:

• Sale and markdown items
• Jewelry and accessories
• Lingerie and intimates
• Bags, purses and wallets
• Beauty and personal-care products
• Home décor, gifts and novelties
• Gift cards, custom and special-order items

Online Returns

Email Hello@montgomeriegray.com with your order number, item and reason for return. Wait for written return authorization and the correct return address before shipping anything back. Items returned without authorization may not be accepted.

Customers are responsible for return shipping unless the item arrived damaged, defective or incorrect. Please use a trackable shipping method.

Approved store credit will be emailed after the return is received and inspected. Please allow up to two business days after delivery for processing.

Purchases From The Franklin Shops

Purchases processed at The Franklin Shops must be returned through The Franklin Shops location and meet the eligibility requirements above.

Damaged or Incorrect Orders

Contact us within three days of delivery at Hello@montgomeriegray.com. Include your order number and clear photographs so we can evaluate the issue.

Exchanges

We do not offer direct exchanges. Return an eligible item for store credit, then place a new order for your preferred size or style if available.