Returns + Store Credit
Returns + Store Credit
We’re a small boutique with limited quantities, so eligible returns receive store credit only. We do not issue refunds to the original payment method, and original shipping charges are non-refundable.
Return Window
Contact us within 14 days of the ship date for online orders or within 14 days of purchase for eligible in-person purchases.
Return Eligibility
Items must be new, unworn, unwashed, free of odors, makeup, deodorant, pet hair or damage, with original tags attached and proof of purchase.
Final Sale
- Sale and markdown items
- Jewelry and accessories
- Lingerie and intimates
- Bags, purses and wallets
- Beauty and personal-care goods
- Home décor, gifts and novelties
- Gift cards, custom and special-order items
Online Returns
- Email Hello@montgomeriegray.com with your order number, item and reason for return.
- Wait for return authorization and the correct return address. Items sent without authorization may not be accepted.
- Use a trackable shipping method. Customers are responsible for return shipping unless the item arrived damaged, defective or incorrect.
Approved store credit is emailed after the return is received and inspected. Please allow up to two business days after delivery to us for processing.
Purchases From The Franklin Shops
Purchases processed at The Franklin Shops must be returned through The Franklin Shops location and must meet the eligibility requirements above.
Damaged or Incorrect Orders
Contact us within three days of delivery with your order number and clear photos so we can evaluate the issue.
Exchanges
Because inventory is limited, we do not hold items for direct exchanges. Return an eligible item for store credit, then place a new order for the preferred size or style if available.
Questions? Email Hello@montgomeriegray.com.